customer Relationship management


The customer relationship is at the heart of the success of an airline.

Establishing strong relationships with your clients is an everyday work. We play here on the image, the perception of the brand and the customer loyalty.

The contact centre is usually the first link between the customer and the airline. The reception that is reserved for this customer will determine his deed of purchase.

ECTAR proposes to put its experience of the customer relationship to the service of the airlines who wish to concentrate on the core of the business while developing their turnover and reinforcing the customer's attachment to their brand.