Commercial & Marketing

► Customer Experience

Because the competition is accumulated between airports to suit the airlines and thus the passages to them, it is important to deliver a good quality of service to all the points of contact with the users. Good quality is synonymous with increased revenue for airport managers.


ECTAR helps you to have a neutral diagnosis of your strengths and weaknesses as well as a true image of the customer experience. We will be able to provide you with an analysis of possible differences with international standards and suggest sources of improvement that have a positive impact on customer satisfaction.