Ataf ATAF member since 2016

Airlines

Airlines must focus today on their core business. As margins are becoming smaller, it is imperative to make the right choices about which services can be outsourced.

Among these, ECTAR offers companies wishing to set up on the French market to entrust it with the services of marketing and market development.

The accessibility of the airline being a key point of the realization of purchase, ECTAR also offers its Call Center service open 7/7 from 7am to 22h.

Other à la carte services are studied (proposals on demand).

To use a GSA is above all to develop a new on-line or off-line market without increasing its costs of structure. ECTAR puts at your service its seriousness and its knowledge of the distribution to assure you visibility and preference on the market. ECTAR drives the distribution network, exploits the niches, disseminates your commercial information and ensures the reporting while strictly applying your commercial policy.

GSA is a compelling solution for you? ECTAR offers you its alternative solution of Sales Representation, allocating a sales and management team. ECTAR adapts to your needs by advising you to ensure the best value for money.

Commercial Start-up: Blitz operations, dissemination of information on the distribution network in a limited time, detailed reporting, customer feedback. ECTAR offers you the service that best fits your one-time or permanent goals.

ECTAR is your partner for outsourcing the management of your customer relationship. Our call center team is here to sell your product, respond to your customers’ requests for information, modify their tickets, according to your commercial procedures and reinforce your brand image.

Our key words: quality, speed, return on investment, loyalty, improved customer experience

Establishing a VIP call, leading a loyal customer base, developing partnerships, setting up a customer satisfaction barometer … are some of the points on which ECTAR can contribute to the development of customer loyalty.

Our experts will accompany you in the IOSA process to bring you to the certification by increasing your technical skills

For an operation fully complying with the international regulation and in complete safety, we propose you the writing, the update or the adaptation of the operational manuals.

A manual listing all the procedures in force in the company regarding safety (normally and in case of emergency) and its organization within the company.

Manual often linked to the Security Manual. It lists and organizes all safety issues in force in the company.

Manual that includes all the procedures used by the company during the stopover, such as security measures, boarding passes, announcements, processing passengers at check-in, in transit, INAD, passenger baggage and crew and their control, the loading of the plane, the rates of assistance, the management of the containers, the particularities due to the type of apparatus of the company etc.

Manual intended for any sales agent, passing or responsible for these activities. This manual includes all special and general sales procedures, transportation, payment and billing procedures …