ATAF member since 2016
ECTAR, specialized in advising airlines, puts at your disposal its team of experts to enable you not to unnecessarily mobilize your internal resources, and respond to your problems.
Our experts are at your disposal in:
> Development and organization
- Realize your Business Plans
- Restructure your organization if necessary
- Clarify the development assumptions of your company and define with you the means of action to achieve it.
- Review your development prospects: Network development and line study, income statement, short-term financing and cash flow plan.
- Evaluate your human potential
> The marketing strategy :
Winning new customers, serving new markets, changing its positioning, are actions with a heavy impact on the airline. Understanding the surrounding market and the actions of your competitors is essential for your future survival.
- Improve your customer loyalty : ECTAR can help you to create a Frequent Flyer Program or to audit your current program, so that it generates revenue and not just a cost center with no real impact on the loyalty of your customers. And go beyond a simple FFP to refine your customer loyalty strategy.
- Understanding the levers of customer satisfaction : Evolving at the same time as its customers is essential. Understanding the components of customer satisfaction, guiding your investments, measuring your proximity to your customers, are all areas in which ECTAR can bring you its expertise.
> Develop Auxiliary Income :
Ancillary income is the new el dorado of the customer relationship: how to increase customer satisfaction, by increasing the average shopping basket? ECTAR offers a turnkey solution that will allow you, without additional human or technological resources, to increase the loyalty of your customers while significantly improving your income.